Good things take a little time! Production typically takes 7-14 business days after you approve the preview. Shipping takes an additional 7-15 days depending on your location. We recommend ordering about 35-40 business days in advance for special occasions.

Please upload clear, well‑lit front‑facing photos. Show hairstyle, clothing and facial features as much as possible. Blurry, back‑view or heavily filtered photos may affect the final figurine effect.

When you purchase a custom figurine, you will receive 3 free gifts selected from our 6‑piece gift collection. Gifts are picked according to our available stock. Gifts cannot be purchased separately.

Gifts are selected from the 6‑item set. We cannot guarantee exact gift choices, but we will avoid duplicate items for your order.

This is a cute Q‑chibi stylized custom figure, not hyper‑realistic. We retain key features such as hairstyle and outfit, slight stylized differences are normal. Perfectionists please consider carefully before ordering.

Made of high‑quality UV‑cured resin, hand‑painted. Non‑toxic and odor‑free. Minor tiny print marks are normal for 3D‑printed handmade products.

Yes! You can upload photos of people, dogs, cats or other pets to make your custom chibi figurine. We support single‑character and two‑character options.

Once your personalized figurine ships, you’ll receive an email with a tracking number. You can use this tool to see exactly where your package is on its journey to you.